Industries that satisfy themselves and not their consumers

Bob Lefsetz on Billboard’s new chart:

“Industries that satisfy themselves and not their consumers are headed for extinction. We see it over and over again. Whether it be the greedy cab companies or the overpriced hotel industry. They didn’t see Uber and Airbnb coming. But who wants to ride in a filthy cab with a driver on the phone who jolts to a stop? Who wants to stay in a hotel only to discover that the price they were quoted resembles not a whit the final bill they’re tendered?”

Lefsetz Letter

Phil

Technology & digital product enthusiast. Still searching for the perfect t-shirt.